Terms & Conditions
Urchins – Terms and Conditions of Sale
1. Sales Contract
These Terms and Conditions govern the supply of goods sold by Urchins, The Old Bath House, Fore Street, Tintagel, Cornwall UK PL34 0DA Tel: 01840 779009
‘Urchins’ is a trading name of Amanda Dawson. The Old Bath House, Fore Street, Tintagel, Cornwall UK PL34 0DA
("We" and "us" being ‘Urchins’) ("You" and "your" being the customer named on the order form).
If you are not the consumer, you must confirm that you have authority to bind any business on whose behalf you use this website.
2. Price & Payment
a. We try to ensure that all prices on our website are accurate, however, errors may occur from time to time. The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for carriage, packaging and insurance as set out in the order form unless we discover an error in the price of goods you have ordered. In such a case we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or of cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
b. All price reductions shown are in relation to our current or previous shop price, unless otherwise stated.
c. Subject to clause 2.d, we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, packaging and insurance before your order can be accepted and despatched unless we have agreed otherwise in advance and in writing.
d. If payment is not made when due, interest is payable at the rate of 3 per cent over Alliance & Leicester’s then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.
e. Pre-order with deposit: We require a NON REFUNDABLE deposit of one third of the full price as displayed on the website to secure item. No further payment required until the bear is in stock and ready to dispatch. Please call 01840 779009 to place pre-order and pay deposit.
f. 3 month payment option: (Available by pre-arrangement only).
You may pay for certain single items over £100 in three equal monthly installments; the item will be shipped once the final payment has been made. These payments will be taken on your credit card with the first payment due when the order is placed. The following two payments will be taken the following month and again, the following month after that. Free carriage is not available with this payment option, therefore the full carriage charge will be added to the final payment. If for any reason the sale is not completed, i.e. you cancel the order, or the credit card payment transactions are not completed by the agreed date, (that date being the third month from which the order was placed) we reserve the right to charge a 15% storage and handling fee which will be deducted before any balance is returned.
3. Delivery & Title
a. Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order.
b. To combat fraud delivery will only be made to the registered address of the holder of the credit card/debit card used to pay for the goods.
c. A valid signature will be normally be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you provided that we have processed and received payment in full for the products.
d. After despatch we will endeavour to notify you of the shipment details by an email to the contact address given in the order.
e. In the unlikely event that you have not received all the goods within 21 days of the date of shipment you must notify us immediately.
4. Delivery UK
a. UK deliveries will normally be made within 5 working days of us receiving your order. Working days are defined as Monday to Friday excluding public and bank holidays.
b. Deliveries are normally despatched by Royal Mail, Recorded Post within the UK. We are unable to instruct Royal Mail to leave parcels with neighbours or in certain locations as your order requires a signature.
c. We will obtain ‘Proof of Postage’ for all orders shipped by us via Royal Mail. This will be deemed the end of our responsibility for the shipping of all orders. Where orders are traceable under the Royal Mail Track and Trace scheme (currently only applicable to Great Britain) we will endeavour to offer all reasonable assistance in supporting you in tracing an item and/or claiming for loss or late delivery.
5. Delivery non-UK
a. All overseas orders are despatched by Air-mail and will normally take between 5 and 10 days for delivery, dependent upon destination. We will obtain ‘Proof of Postage’ for all orders shipped by us. This will be deemed the end of our responsibility for the shipping of all orders.
b. Please note that Customs Regulations (outside of EU and EEA) require us to declare the contents of your order on a declaration form attached to your order. The authorities may open parcels to confirm that the contents comply with the current postage regulations of the sending or receiving country.
c. You are responsible for any taxes, fees, duties, charges and/or other monies payable in the destination country arising directly or indirectly from the importation of the goods into the destination country. You are advised to check such liabilities before placing your order.
Should we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, try to contact you to enquire if a substitute product will be acceptable to you. We will then supply or deliver an agreed substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.
7. Cancellation & Returns
a. We do not offer a free viewing service. Refunds are given for unused goods properly returned (see 7.c) for the amount paid less an amount intended to cover postage, packaging and insurance costs incurred by us. You may cancel your order by giving us notice of cancellation within 7 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any fault with the goods, please notify us of the fault at the time of cancellation and enclose a written description of the fault with the returned goods.
b. On cancellation, you must return the goods to us at your cost. If the goods are being returned because they are faulty, incorrect, or because of unsuitable substitution by us, we will meet any reasonable costs of return postage by refunding you the money, however, we ask that you allow us to nominate the carrier and carrier’s service level to be used.
c. On returning goods to us you must take reasonable care to repackage the goods appropriately in order that they are unlikely to suffer damage or be destroyed on their return journey. We reserve the right to refuse refunds for returned goods that are received by us either incomplete or not in their original condition. You should be very careful to ensure that any certificates, documents, original packaging and display materials are returned with the appropriate product. We advise that you insure the goods appropriately.
a. If you have notified us of a problem with the goods, we will (subject to clause 4) either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund to you the amount paid by you for the goods in question.
b. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising from any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
c. The goods are suitable for their intended use in the United Kingdom. You should read any labels and abide by any instruction and note any warnings that may come with the goods. We make no warranties, express or implied, that the goods comply with any laws, regulations or standards of any jurisdiction outside the United Kingdom.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
10. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
a. If any part of these conditions is invalid, illegal or unenforceable the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
b. We reserve the right to change these terms and conditions at any time. Any such changes will take immediate effect upon their posting to the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by our latest terms and conditions.
c. All sizes and measurements are approximate.
d. Exact products may vary from that shown.
e. All products subject to availability.
12. Copyright, trademarks and all other intellectual property rights
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials, designs and/or content made available as part of your use of this website are considered protected. Reproduction in whole, or in part, strictly prohibited without written permission.
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