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Privacy Policy

Customer Privacy

Your privacy is important to us and URCHINS is committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you purely to enable us to process and fulfil you order, to provide you with the best possible service and simplify your shopping experience with us.

We will only e-mail you in relation to your order with us unless you request otherwise and will only send promotional email or mail to you with your prior consent. We will not pass or reveal any of your details or information to any third parties without first gaining your explicit consent.

Your details will be held securely until such time as your order is complete and after 30 days, will be archived for financial / accounting reference only.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order.

Your Name
Company Name (where applicable)
Address
Email address
Credit or Debit card details

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you by logging into our web site and using the contact us form on our "About URCHINS" page, or sales@urchinsbears.com . If you find any inaccuracies we will delete or correct it promptly.

Privacy Policy

We are committed to maintaining your privacy.
If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our web site.

 

What information do we collect?

Cookies

We use "cookies" on this shopping site ONLY to keep a track of your shopping cart contents.

When you actually make a purchase at our "checkout" we ask for your name, telephone number, home address, email address, delivery address and details of your chosen method of payment.

ALL THIS INFORMATION IS HANDLED BY OUR SECURE SERVER!

What the data will be used for...

1. Your data will enable us to fulfil your order and/or to notify you of any problems in the processing of your order.

2. We may send you email newsletters from time to time to inform you about our products and special offers. If you do not wish to receive email newsletters simply send an email to us at sales@urchinsbears.com, writing "Remove from Mailing list" in the subject heading.

3. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

4. We do NOT make our customer’s details available to any third party whatsoever.

 

Security of personal information

When you enter credit card information on the urchinsbears.com web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to us. We store credit card details in an encrypted way within a secure database. The servers are physically secured in a dedicated data centre.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our "About URCHINS" page or email us at sales@urchinsbears.com

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security.

URCHINS is committed to upholding the eight Data Protection Principles of good information handling practice.

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